Last updated: 30 June 2026
Host responsibility at Szerencse
Szerencse provides a casino hall / gaming lounge as an additional area within the hotel for eligible adult guests. Casino hall access is restricted to 21+ for casino gaming areas. Minors are not permitted in casino gaming areas.
Gamble for entertainment only
Guests who choose to visit the casino hall should do so for entertainment. Set personal limits, take breaks and avoid gambling when it may affect your wellbeing, finances or relationships.
When to seek support
Support may be helpful if gambling stops feeling recreational, if you feel pressure to continue, or if gambling begins to affect your money, work, family or health. Please contact local support services or the hotel team for guidance.
Guest care
Our team aims to provide a respectful adult environment, clear access guidance and practical support. If you have questions about casino hall access or responsible participation, contact [email protected] or call +64 3 474 6789.
Connected hotel experience
The casino hall is one part of a broader hotel experience that includes accommodation, dining, events and VIP hospitality. Guests are encouraged to plan balanced visits and use the hotel team for practical information.